Legal statement and complaints

LEGAL STATEMENT

TERMS OF USE

This website is operated by Enable Law, part of the Foot Anstey Group. This page tells you the terms of use (“Terms”) of our website, www.enablelaw.com (our “Site”). By accessing our Site you confirm that you have read and accept these Terms and that you agree to abide by them. If you do not agree to these Terms, please refrain from using our Site.

EMAIL DISCLAIMER

Our emails are confidential and may be subject to legal professional privilege. Unauthorised use of any communication received or its contents is prohibited.
If you receive an email in error, please notify us immediately by email and delete any copies. We may intercept emails for the purpose of detecting unauthorised use of our email system. You are reminded that email communications are not secure. Our emails are checked for viruses but you should perform virus checks on any attachments.

We accept no responsibility or liability for malicious or fraudulent emails purportedly coming from us and it is your responsibility to ensure that any emails received are genuine before relying on anything contained within them. Where the content of an email is personal or otherwise unconnected with the firm’s or its clients’ business, Enable Law accepts no responsibility or liability for such content.

In order to help ensure that we keep the affairs of our clients confidential, emails leaving our systems are routinely monitored by specialist software which is designed to protect against the risk of misaddressed emails. This involves the transfer of relevant email metadata (including recipient email address, subject heading and salutation) to the software provider’s secure datacentre and this information does not leave the EU. This data will only be used for this, and not for any other, purpose.

INFORMATION ABOUT US

Enable Law is a specialist medical negligence, personal injury and mental capacity law firm within the Foot Anstey group. Enable Law is the trading name of Clinical Negligence Services Limited. Clinical Negligence Services Limited is a limited company registered in England and Wales (registered no. 04061490); its registered office address is Salt Quay House, 4 North East Quay, Sutton Harbour, Plymouth, PL4 0BN. Its VAT number is GB 260 1562 34.

It is a licensed body (ABS) authorised and regulated by the Solicitors Regulation Authority (SRA authorisation no. 635846). The term ‘Partner’ refers to a director, employee or consultant of Clinical Negligence Services Limited with the equivalent standing and qualifications of a partner.

We are not authorised by the Financial Conduct Authority. However, we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance distribution activity and credit broking. Insurance distribution activity is broadly the advising on, selling and administration of insurance contracts. Credit broking is the introduction to a finance or credit provider – where appropriate, we may introduce you to one or more credit/finance providers that we work with. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Conduct Authority website atwww.fca.org.uk/firms/financial-services-register

To contact us, please email contact@enablelaw.com or telephone +44 (0)800 0448 488.

OTHER TERMS WHICH MAY AFFECT YOU

These terms of use refer to the following additional terms, which also apply to your use of the Site:

Our Privacy Policy found here, which sets out the terms on which we process any personal data we collect from you or that you provide to us. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

Our Cookie Policy found here, which sets out information about the cookies on our site.

DATA PROTECTION STATEMENT

Whilst the information you provide us is confidential we must observe the requirements of the Data Protection Act 2018. We will therefore process personal data you provide us such as names and addresses and sensitive data, such as information about your injury (or details of the person you represent) in order to carry out your instructions.  When receiving a new enquiry this information will be stored on our internal systems based in the UK so that our expert solicitors can use it to work out whether we can help you and discuss your claim further with you. This will be stored for a period of 12 months but longer if you become a client of Enable Law.

Enable Law, which is part of the Foot Anstey Group, is the data controller of all of the information that we hold about you. If you instruct us we will share some of your information such as your name, address and matter description with Foot Anstey LLP. This is to comply with our legal and regulatory requirements and in order to protect our clients and businesses from conflicts of interest. For example, one reason for this is to ensure that we do not act in matters where Foot Anstey LLP  are already instructed in an adverse position and equally to ensure that Foot Anstey LLP does not accept instructions to act against clients of Enable Law.

You should also be aware that in the normal course of business we may use third party suppliers to ensure that we are able to comply with our obligations when providing our services to you. This may include sharing personal data that we hold with these third parties.  Limited generic and statistical information (anonymised wherever possible) will be shared between Foot Anstey LLP and Enable Law for quality and client improvement purposes.  More details will be provided to you in our terms of business if you instruct Enable Law in due course.

In order to help ensure that we keep the affairs of our clients confidential, emails leaving our systems are routinely monitored by specialist software which is designed to protect against the risk of misaddressed emails. This involves the transfer of relevant email metadata (including recipient email address, subject heading and salutation) to the software provider’s secure datacentre and this information does not leave the EU. This data will only be used for this, and not for any other, purpose.

For more information about the use of your personal data, please contact dataprotection@enablelaw.com

ACCESSING OUR SITES

Access to our Site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below). We will not be liable, if for any reason our Site is unavailable at any time or for any period.

You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms comply with them.

RESPONSIBILITY FOR VIRUSES

We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

UNAUTHORISED ACCESS AND ATTACKS

You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attach. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

PROHIBITED USE

You may use our Sites only for lawful purposes. You may not use our Site:

• • In any way that breaches any applicable local, national or international law or regulation.

• • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

• • For the purpose of harming or attempting to harm minors in any way.

• • To transmit, or procure the sending of any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

• • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

INTELLECTUAL PROPERTY RIGHTS

Foot Anstey LLP is the owner or the licensee of all intellectual property rights in our Site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, 3-D images, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the materials on our Site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Enable Law (Trademark numbers 31745101 and 3174512); Foot Anstey (Trademark numbers 2492418 and 2583867); Foot Anstey SOLICITORS (Trademark number 2492417); FOOT ANSTEY ACTIONS SPEAK LOUDER (Trademark number  2570658) and Foot Anstey moving home Conveyancing made easy (Trademark number 2497532) are trademarks of Foot Anstey LLP. You are not permitted to use them without our approval, unless they are part of material you are using in a permitted manner.

RELIANCE ON INFORMATION AND LIABILITY

The information contained on our Site is for general information purposes only and should not be interpreted as legal advice. No guarantees or warranties are provided regarding the accuracy of any information contained on our Site. To the extent permitted by law Enable Law also expressly excludes:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Site or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it, including, without limitation any liability for:;

• • Loss of income or revenue

• • Loss of business;

• • Loss of profits or contracts;

• • Loss of anticipated savings;

• • Loss of or corruption of data; loss of goodwill;

• • Wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITES

We process information about you in accordance with our privacy policy which can be accessed here. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

LINKING TO OUR SITE

You may create a link to the homepages of our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Links to any other pages on the Site are prohibited. You must not establish a link from any website that is not owned by you. Our Site must not be framed and we reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our Site other than that set out above, please address your request to contact@enablelaw.com

LINKS FROM OUR SITE

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

JURISDICTION AND APPLICABLE LAW

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These Terms are governed by English law.

VARIATIONS

We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. These Terms were most recently updated in November 2016. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our Site.

We may update and change our Site and content thereon from time to time to reflect changes to our user’s needs and our business priorities. We will try to give reasonable notice of any major changes.

COMPLAINTS

We want to give you the best possible service. However if at any point you become unhappy or concerned about the service we have provided then please inform your lawyer or main contact immediately. We will do our best to resolve the problem free of charge.

If you wish to make a formal complaint, then please see our complaints procedure and relevant contact details here. A complaint will have no effect on how we deal with your matter.

The Solicitors Regulation Authority can help you, if you are concerned about our behaviour. If you feel that we may have been dishonest or treated you unfairly because of your age, disability or other characteristic, then please see its website: http://www.sra.org.uk/consumers/problems/report-solicitor.page.

If we are unable to resolve your complaint then you may be able to refer the matter to the Legal Ombudsman (“LeO”), which is also free.   The contact details are shown on our complaints procedure.

LeO will check that you have tried to resolve your complaint directly with us. If you have, then you must contact it within 6 months of our final response to you, and within one year from the date when the problem occurred or 1 year from when you should reasonably have been aware of it.

YOUR CONCERNS

If you have any concerns about material which appears on our Site, please email contact@enablelaw.com