We have been instructed by the families of former residents of Clinton House Care and Residential Home in St Austell, Cornwall after a secretly filmed BBC Panorama investigation broadcast showed evidence of residents being neglected and abused by staff. Panorama sent three undercover journalists to Clinton House following allegations of neglect being made. Two obtained employment as care assistants, whilst a third posed as a resident requiring respite care.
All three recorded video footage of their experiences whilst at Clinton House. The footage showed poorly staffed homes where there were insufficient staff to cope with the needs of the residents (many of whom were immobile and required assistance with personal hygiene), including an incident where a resident was left for so long in their wheelchair that they were incontinent. As well as seeking compensation for the residents, their families have many questions about the care their relatives received and how the situation was able to deteriorate to the situation found by Panorama and subsequently by the CQC.
